Information We Collect
We may collect the following categories of information:
Personal Information
- Name
- Email address
- Phone number
- Billing address
- Service address
- Company name
- Payment-related information
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and analytics data
Service-Related Information
- Support tickets
- Messages submitted through forms or customer portals
- Network configuration details necessary to provide services
- Installation photos and documentation
- Equipment serial numbers and device identifiers
Payment Information
Payments may be processed through third-party payment providers. Newtwork Solutions LLC does not store full payment card information on our systems.
How We Use Information
We may use collected information to:
- Provide and manage services
- Process payments and invoices
- Respond to support requests
- Schedule appointments and installations
- Improve our services and website functionality
- Send service-related communications
- Provide customer support
- Maintain account and subscription records
- Detect fraud, abuse, or unauthorized activity
- Comply with legal obligations
We may also use anonymized or aggregated data for operational analysis and business improvement.
Cookies & Analytics
Our website may use cookies, analytics tools, and tracking technologies to:
- Improve website performance
- Understand visitor behavior
- Measure advertising effectiveness
- Remember user preferences
These technologies may include services such as:
- Google Analytics
- Google Ads
- Meta/Facebook advertising tools
- Odoo platform analytics
- Embedded third-party services
You may disable cookies through your browser settings; however, some portions of the website may not function properly.
Communications
By contacting us, submitting forms, requesting services, or creating accounts, you consent to receiving communications related to:
- Quotes and invoices
- Appointment scheduling
- Service updates
- Technical support
- Billing notifications
- Subscription renewals
- Customer service matters
We do not sell your personal information to third parties.
Third-Party Services
Our services may integrate with or rely upon third-party providers, including but not limited to:
- Starlink
- Google Workspace
- Odoo
- Stripe
- TP-Link
- Ubiquiti
- Cisco
- Dell
- HP
Your use of third-party services may also be governed by those providers’ own privacy policies and terms.
Newtwork Solutions LLC is not responsible for the privacy practices of third-party services, websites, or platforms.
Data Sharing
We may share information only when reasonably necessary to:
- Complete requested services
- Process payments
- Coordinate installations
- Provide technical support
- Comply with legal obligations
- Protect the rights, safety, or property of our business, customers, or others
We may share limited information with:
- Payment processors
- Hosting providers
- Cloud software providers
- Service vendors
- Contractors or technicians assisting with services
All such sharing is limited to operational necessity.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.
However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information for as long as reasonably necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Support tickets, invoices, service records, and installation documentation may be retained for operational and warranty purposes.
Your Rights
Depending on your jurisdiction, you may have rights to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to certain processing activities
- Request a copy of your data
Requests may be submitted using the contact information below.
Children’s Privacy
Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.
External Links
Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of external websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.
Continued use of our services after updates constitutes acceptance of the revised policy.
Contact Information
Newtwork Solutions LLC
324 Cleveland St.
Idaho Falls, ID 83401
Phone: (208) 206-9714
Email: [email protected]