Scope of Services
Service Agreement
The specific Services to be provided by Newtwork Solutions LLC will be detailed in a service agreement, quotation, invoice, proposal, or work order, which may include the scope of work, timelines, and costs. Any changes to the scope of work after the agreement must be agreed upon in writing by both parties.
Products and Equipment
We offer a variety of products and equipment, including but not limited to TP-Link, Ubiquiti, Cisco, Dell, HP, and Starlink-related hardware. All equipment provided will be specified in the applicable service agreement or invoice.
Third-Party Services
If your project requires services or equipment from third-party providers (e.g., internet service providers such as Starlink), you are responsible for all interactions, subscriptions, billing arrangements, and agreements with those third parties. Newtwork Solutions LLC is not liable for issues arising from third-party products or services.
Subscription Services
Newtwork Solutions LLC offers subscription-based services, including but not limited to:
- Jeffery Software Subscription – $99 per month, with an optional remote support add-on for an additional $99 per month.
Vehicle Stall Occupancy Detection System – Hybrid pricing model:
- Base Subscription: $99 per month
- Per-Stall Monitoring: $49 per monitored stall per month
Subscription-based services are billed on a recurring basis per the terms outlined in Section 2: Payment Terms.
Starlink & Satellite Internet Services
Newtwork Solutions LLC may provide installation, configuration, mounting, networking integration, troubleshooting, relocation, consultation, or support services related to satellite internet systems, including but not limited to Starlink Gen 3 and associated hardware.
Service Performance Disclaimer
Internet speeds, latency, uptime, coverage, and service reliability are controlled by the satellite internet provider and environmental conditions. Newtwork Solutions LLC does not guarantee uninterrupted service, minimum speeds, or network availability.
Obstructions & Environmental Factors
The Client acknowledges that trees, buildings, terrain, weather conditions, snow accumulation, and other environmental factors may negatively affect satellite signal quality and overall service performance.
Mounting & Structural Work
The Client authorizes reasonable drilling, mounting, cable routing, fastening, sealing, and related installation work necessary to complete the Services. While industry-standard installation practices are used, Newtwork Solutions LLC is not responsible for pre-existing structural issues, roofing defects, water intrusion caused by existing roof conditions, or cosmetic impacts resulting from installation requirements.
Customer-Provided Equipment
When the Client provides hardware, networking equipment, or satellite internet systems not sourced directly through Newtwork Solutions LLC, the Company is not responsible for manufacturer defects, warranty support, hardware failures, or compatibility limitations.
Relocation & Reconfiguration
Any relocation, remounting, rewiring, or reconfiguration requested after installation completion may incur additional service charges.
Unsafe Conditions & Weather Delays
Newtwork Solutions LLC reserves the right to delay, reschedule, or refuse installation work due to unsafe weather conditions, roof accessibility concerns, electrical hazards, aggressive animals, or other unsafe site conditions.
Payment Terms
Pricing
The price for Services, products, and subscriptions will be detailed in the applicable service agreement, quotation, or invoice. Any additional Services or products requested beyond the original scope may incur additional costs.
Invoicing & Subscription Billing
Standard Services & Products
Invoices will generally be issued upon completion of the Services unless otherwise agreed in writing. Payment is due within fifteen (15) days of obtaining a signature of completion from the Client.
Subscriptions
Subscription services are billed monthly in advance. The first payment is due upon activation, and recurring payments are processed on the same date each month.
Late Payments & Service Suspension
Payments not received by the due date may incur a late fee of 1.5% per month of the outstanding balance.
Subscription payments that are overdue by seven (7) days may result in suspension of Services. Newtwork Solutions LLC reserves the right to terminate subscriptions for non-payment.
Chargebacks & Disputed Payments
The Client agrees to contact Newtwork Solutions LLC to resolve any billing concerns before initiating a chargeback or dispute with their financial institution. Chargebacks made without prior communication may be considered a breach of these Terms.
If a chargeback is filed and found to be unauthorized or unsubstantiated:
- A $35 administrative fee may be applied;
- Services and subscriptions may be suspended or terminated until the balance is paid in full;
- The Client may be invoiced for any bank penalties, overdraft fees, or service losses incurred as a result of the chargeback;
- Newtwork Solutions LLC reserves the right to pursue legal or third-party collections to recover all applicable amounts, including fees and interest.
Subscription Cancellations
Subscriptions may be canceled with thirty (30) days written notice before the next billing cycle. No refunds will be issued for partial months of service.
90-Day Warranty
Coverage
Newtwork Solutions LLC provides a ninety (90) day workmanship warranty on installations and products provided directly by us. This warranty covers repair or replacement of defective installation work or products supplied by Newtwork Solutions LLC.
Warranty Claims
If a defect is discovered within the ninety (90) day warranty period, we will make reasonable efforts to repair or replace the affected equipment or installation issue at no additional charge.
The warranty does not cover damage caused by misuse, neglect, environmental conditions, accidents, acts of nature, unauthorized modifications, or work performed by third parties.
Exclusions
The warranty does not cover issues arising from third-party products or services, including internet service providers, unless those products or services were directly sourced and installed by Newtwork Solutions LLC.
Service Availability & Subscriptions
Service Hours
Standard service hours are Monday through Friday, 8:00 AM to 6:00 PM. Emergency or after-hours services may incur additional charges.
Subscription Support & Upgrades
Clients with active subscriptions may receive ongoing support and software updates as part of their service package. Hardware replacement and additional service requests may incur additional costs.
Service Interruptions
We strive to minimize service interruptions but are not liable for delays or interruptions caused by factors beyond our reasonable control, including weather, power outages, third-party service failures, supply shortages, or force majeure events.
Client Responsibilities
Access to Premises
The Client agrees to provide safe and reasonable access to the premises as required for the provision of Services. Failure to provide access may result in delays, rescheduling fees, or additional charges.
Site Preparation
The Client is responsible for ensuring that the installation site is reasonably prepared according to any specifications provided by Newtwork Solutions LLC. This may include clearing obstacles, ensuring adequate power availability, internet activation, and safe working conditions.
Liability and Limitation of Liability
General Liability
Newtwork Solutions LLC will perform the Services with reasonable skill and care. Our liability for direct damages arising from our Services or products is limited to the total amount paid by the Client for the specific Service or product giving rise to the claim.
Exclusion of Indirect Damages
Newtwork Solutions LLC is not liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data loss, business interruption, or loss of internet connectivity, even if advised of the possibility of such damages.
Indemnification
The Client agrees to indemnify and hold harmless Newtwork Solutions LLC from claims, damages, losses, liabilities, or expenses arising from the Client’s misuse of Services, breach of these Terms, negligence, or unauthorized modifications to installed systems.
Termination
Termination by Client
The Client may terminate a service agreement by providing written notice. The Client remains responsible for payment of all Services rendered, labor performed, and materials ordered up to the date of termination.
Termination by Company
Newtwork Solutions LLC reserves the right to terminate Services or agreements if the Client fails to comply with these Terms or engages in unsafe, abusive, unlawful, or non-cooperative conduct. In such cases, the Client will remain responsible for payment of Services rendered up to the date of termination
Contact Information
Newtwork Solutions LLC
324 Cleveland St.
Idaho Falls, ID 83401
Phone: (208) 206-9714
Email: [email protected]
By signing a quotation, approving a proposal, completing a purchase on our website, or otherwise engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.