How to Cancel Your Starlink Service

Thinking about canceling Starlink? Here's exactly how it works, what happens to your equipment, and how Newtwork Solutions can help with the physical removal.

💡

Important: Your Starlink subscription is billed directly by Starlink (SpaceX), not by Newtwork Solutions. Cancellation has to be done through your own Starlink account. We can't do it on your behalf. But we're happy to walk you through it and handle the hardware.

Before you cancel: is a pause a better fit?

If you're leaving seasonally (a cabin, an RV, a snowbird situation) and plan to come back, full cancellation may not be your best move. Starlink now offers Standby Mode at about $5/month, which keeps your account and equipment active for updates while your full service is paused. As of August 2025, the old free pause is no longer available — Standby Mode replaced it.

Full cancellation is free, but the catch: if you're in a high-demand area, your plan may not be available when you try to reactivate later. If there's any chance you'll want it back, Standby Mode protects your spot.

How to cancel

You can do this from the Starlink app or at starlink.com:

Log into your Starlink account (app or website).
Open your account, then select the Starlink line under Your Starlinks.
Choose Manage → Manage Service (sometimes shown as Pause/Cancel Service).
Select Cancel Service. Starlink will offer alternatives like Standby Mode first — skip past those if you're sure.
Confirm. You'll get a cancellation confirmation email — keep it, it shows your exact service end date.

What happens to your billing

Cancel before your next billing date to avoid another charge. Your service stays on through the end of the current paid period — there's normally no prorated refund for unused days, so there's no benefit to canceling early in the month.

What happens to your equipment

If you bought your Starlink kit outright (as most customers do), the dish, router, cables, and mount are yours to keep — nothing needs to be returned to Starlink. If you're within 30 days of a new order or on a rental arrangement, return rules differ; check your confirmation email or contact Starlink directly.

How Newtwork Solutions can help

Once your service is canceled, we can:

Safely dismount your dish and mount from the roof or pole, including sealing any penetrations.
Store or reinstall later if you're moving or coming back seasonally.

Call us at 208-206-9714 or email [email protected] to schedule.

Coming back later

If you cancel and want Starlink again down the road, you re-order through your Starlink account. Availability isn't guaranteed in busy areas, and we can re-install your existing dish if you kept it — just reach out.

Need to return hardware or have a specific question?

Most customers own their Starlink kit outright and have nothing to return. If you're on a rental or within a 30-day return window, Starlink provides a prepaid shipping label through your account — we don't issue these, and there's no need to ship anything to Newtwork Solutions.

For anything specific to your account such as billing questions, return labels, refund timing, or a problem these steps didn't solve. The fastest path is a support ticket in your Starlink account or app:

Log into the Starlink app or starlink.com.
Open Support and describe your issue.
If you'd rather talk to someone, request a representative in the ticket. Starlink will provide a phone number to call from there.

💡

Starlink handles support through this ticket system rather than a public phone line, so the ticket is how you reach a live rep.

Contact Support

Can’t find what you’re looking for? We’re here to assist you.

Email Us: [email protected]
Call Us: 1-208-206-9714
Live Chat: Periodically
Submit a Help Ticket: Support then "Submit a Support Ticket"

We’re constantly updating our support resources to serve you better. Bookmark this page and check back often for the latest guides, tips, and updates!